Terms of service

By accessing or using our website, products, and services, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our site.

1. Overview

My Candies is operated by [My Candies UAE LLC] (“we”, “us”, or “our”). Throughout the site, the terms “we”, “us” and “our” refer to our website.

These Terms of Service apply to all users of the site, including browsers, customers, and content contributors.

2. Use of Our Website

By using this website, you confirm that you are at least the age of majority in your jurisdiction and that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose.

3. Products & Customization

  • All of our candy gift boxes are customized per order and made to customer specifications.

  • Once an order is confirmed and production has started, it cannot be canceled, returned, or refunded.

  • You are responsible for ensuring any custom messages, stickers, branding, or details submitted to us are correct.

4. Pricing & Availability

  • Prices are subject to change without notice.

  • We reserve the right to modify or discontinue products at any time without liability.

  • All products are subject to availability.

5. Order Process

By placing an order through our website, you agree to provide accurate and complete information. Orders will only be processed once full payment is received.

We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud or misrepresentation.

6. Delivery

We deliver across the UAE via our partner courier services. While we strive to meet all estimated delivery times, we are not responsible for delays due to third-party carriers or incorrect customer information.

7. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

Allergen Notice: While our candies are Halal-certified, they may be produced in facilities that handle allergens such as nuts, dairy, or gluten.

8. Intellectual Property

All content, product designs, branding, and images on this site are the property of My Candies UAE and may not be reproduced or used without permission.

9. Privacy

Your use of this website is also governed by our Privacy Policy. By using the site, you consent to the collection and use of information as described.

10. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of UAE courts.

11. Changes to Terms

We reserve the right to update or change these terms at any time. Continued use of the website after changes constitutes your acceptance of those changes.